1. ABOUT THESE TERMS

These Terms and Conditions govern your use of services provided by Anaboo.AI Pte Ltd (registration number [UEN: 201131483K), a company registered in Singapore with our registered office at 9 Jln Jintan KimSia Court #12-15 Singapore 229006 ("Anaboo", "we", "us", or "our").

By engaging our services, attending our events, or entering into any agreement with us, you ("Client", "you", or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not proceed with our services.

2. OUR SERVICES

We provide the following services:

a) AI Consulting and Strategy

b) Systems Development and Implementation

c) Process Automation

d) Training Programmes, Webinars, Bootcamps and Events

e) Ongoing Support and Maintenance

f) Related AI implementation services

The specific services we provide to you will be outlined in your Service Agreement, Statement of Work, or Proposal (collectively, "Service Agreement"). These Terms apply to all services unless specifically varied in writing.

3. HOW WE WORK WITH YOU

3.1 Service Delivery

We tailor our approach to your business. This means we may use various tools, platforms, and methodologies depending on what makes sense for your situation. We will discuss and agree on these with you before we begin work.

3.2 Your Responsibilities

You agree to:

- Provide accurate information about your business and requirements

- Give us reasonable access to your systems, data, and team members as needed

- Respond to our queries and requests within reasonable timeframes

- Designate a point of contact with authority to make decisions

- Review and approve deliverables within agreed timeframes

3.3 Our Relationship

We work with you as an independent contractor, not as your employee or agent. Nothing in these Terms creates a partnership, joint venture, or employment relationship between us.

4. FEES AND PAYMENT

4.1 Fee Structure

We charge for our services through:

- Consulting fees for specific projects

- Monthly retainers for ongoing support

- Package fees for defined programmes

- Event fees for webinars, bootcamps, and training

The specific fees applicable to you will be set out in your Service Agreement.

4.2 Payment Terms

For project-based work: Payment milestones will be outlined in your Service Agreement. Invoices are due within the timeframe specified (typically 14-30 days from invoice date).

For monthly retainers: We invoice at the beginning of each month, and payment is due within 14 days of the invoice date.

For packages and events: Payment terms will be specified at the time of booking.

4.3 Late Payment

If payment is not received by the due date, we reserve the right to:

- Suspend work until payment is received

- Charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law in your jurisdiction, whichever is lower)

- Engage debt collection services, with you liable for any reasonable collection costs

4.4 Currency and Taxes

All fees are quoted in the currency specified in your Service Agreement (typically SGD or USD). Fees are exclusive of any applicable taxes including GST, VAT, sales tax, or similar charges, which you will pay in addition to the stated fees.

5. NO REFUNDS AND CANCELLATION POLICY

5.1 No Refunds

Once work has commenced, all fees paid are non-refundable. This applies to all services including consulting, implementation, training, events, and retainers.

"Work has commenced" means the point at which we have begun any substantive work on your project, including but not limited to initial analysis, strategy development, discovery sessions, or any deliverable preparation.

5.2 Cancellation

Once work has begun, you cannot cancel the service or engagement. If you choose to terminate the relationship after work has commenced, you remain liable for:

- All fees for work completed to the date of termination

- Any costs we have incurred on your behalf

- The full fees for any current billing period (for retainer clients)

5.3 Events and Training

For webinars, bootcamps, and events, payment is required upon booking. These fees are non-refundable. If you cannot attend, you may transfer your place to another person with 48 hours notice, subject to our approval.

6. DATA AND PRIVACY

6.1 Client Data Access

As part of delivering our services, we will access, process, and handle various types of your business data. This may include customer information, financial data, operational records, and other confidential information.

6.2 How We Handle Your Data

We treat your data with care and respect. We:

- Only access data necessary to deliver the agreed services

- Use appropriate technical and organisational measures to protect your data

- Do not sell or share your data with third parties except as required to deliver our services or as required by law

- Comply with applicable data protection laws in Singapore, the UK, Australia, and the United States

6.3 Your Data Obligations

You represent and warrant that:

- You have the right to share the data you provide to us

- You have obtained any necessary consents from individuals whose data you share with us

- The data you provide does not violate any third-party rights or applicable laws

6.4 Data Protection Laws

We comply with:

- Singapore Personal Data Protection Act 2012 (PDPA)

- UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018

- Australian Privacy Act 1988

- Applicable US federal and state privacy laws

If your engagement requires a separate Data Processing Agreement, we will provide this to you.

6.5 Data Retention

We retain your data only for as long as necessary to deliver our services and meet our legal obligations. Upon termination of our engagement, we will delete or return your data as agreed, unless we are required by law to retain it.

7. INTELLECTUAL PROPERTY

7.1 Our IP - Prompts and Methodologies

All AI prompts, frameworks, methodologies, processes, and proprietary systems we develop or use remain the intellectual property of Anaboo. You may not:

- Resell our prompts or methodologies to third parties

- Use our proprietary systems for purposes other than your own internal business operations

- Share our prompts or frameworks with competitors or other businesses

7.2 Knowledge Bases

Knowledge bases we create during our engagement are shared intellectual property unless specifically stated otherwise in a document or Service Agreement. This means both parties can use the knowledge base for their respective purposes.

7.3 Your Pre-Existing IP

You retain all rights to your pre-existing intellectual property, including your brand, content, data, and materials you provide to us.

7.4 Work Product

Unless otherwise agreed in writing, deliverables we create specifically for you (such as custom strategies, implementation plans, or documentation) become your property once all fees are paid in full. However, this does not include our underlying methodologies, templates, or prompts.

7.5 Third-Party Tools

Many AI implementations use third-party platforms and tools. These remain the property of their respective owners and are subject to their own terms and licences.

8. NO GUARANTEES OR WARRANTIES

8.1 Services Provided "As Is"

We provide our services with reasonable care and skill, but we make no guarantees or warranties about specific results or outcomes. AI implementation is complex and results depend on many factors including:

- The quality of your existing data and processes

- Your team's adoption and use of new systems

- Changes in technology and platforms

- External factors beyond our control

8.2 No Results Guarantee

We do not guarantee that our services will:

- Achieve specific time or cost savings or revenue increases

- Result in particular efficiency gains

- Solve all business challenges

- Work perfectly in all situations

What we do promise is to apply our expertise, experience, and best efforts to help you implement AI intelligently in your business.

8.3 Technology Changes

AI technology evolves rapidly. We cannot guarantee that solutions implemented today will work indefinitely without updates or modifications. We recommend ongoing maintenance (see our Step 7 in the Anaboo 7-Step Process).

8.4 Third-Party Platforms

We often use third-party AI platforms and tools. We are not responsible for:

- Changes to these platforms' functionality, pricing, or availability

- Technical issues or downtime with third-party services

- Policy changes by platform providers

9. LIMITATION OF LIABILITY

9.1 Liability Cap

To the maximum extent permitted by law, our total liability to you for any claims arising from our services is limited to the total fees you have paid us in the 12 months immediately preceding the claim.

9.2 Excluded Damages

We are not liable for any indirect, consequential, special, or punitive damages including but not limited to:

- Loss of profits or revenue

- Loss of data (except to the extent caused by our gross negligence)

- Loss of business opportunity

- Damage to reputation

- Third-party claims

9.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

- Death or personal injury caused by our negligence

- Fraud or fraudulent misrepresentation

- Any liability that cannot be excluded by law

9.4 Your Actions

We are not liable for any losses or damages arising from:

- Your failure to follow our recommendations

- Your misuse of systems or tools we implement

- Your team's actions or inactions

- Decisions you make based on our advice

10. CONFIDENTIALITY

10.1 Mutual Obligations

Both parties agree to keep confidential information received from the other party confidential and not disclose it to third parties, except:

- With the other party's written consent

- To professional advisers bound by confidentiality obligations

- As required by law

- Information that becomes publicly available through no fault of the receiving party

10.2 What Is Confidential

Confidential information includes business plans, financial information, customer data, technical specifications, and any information marked as confidential or that would reasonably be considered confidential.

10.3 Duration

These confidentiality obligations continue for three years after the end of our engagement.

11. TERM AND TERMINATION

11.1 Project Engagements

For project-based work, the engagement continues until the project is completed or terminated in accordance with these Terms.

11.2 Retainer Engagements

For monthly retainers, either party may terminate the engagement with 30 days written notice. You remain liable for payment for the full notice period.

11.3 Termination for Cause

Either party may terminate immediately if the other party:

- Materially breaches these Terms and fails to remedy the breach within 14 days of written notice

- Becomes insolvent or enters bankruptcy or liquidation proceedings

- Engages in fraudulent or illegal conduct

11.4 Effect of Termination

Upon termination:

- You remain liable for all fees for work completed and costs incurred

- We will return or delete your data as agreed

- The provisions of these Terms that by their nature should survive (including confidentiality, intellectual property, and limitation of liability) continue to apply

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

12.2 Initial Resolution

If a dispute arises, we both agree to first attempt to resolve it through good faith negotiations. Either party may initiate this by sending a written notice describing the dispute to the other party.

12.3 Mediation

If we cannot resolve the dispute through negotiation within 30 days, we agree to attempt mediation through the Singapore Mediation Centre before pursuing other remedies.

12.4 Arbitration

If mediation does not resolve the dispute, we agree to submit the matter to binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC). The arbitration will be conducted in English in Singapore.

12.5 Jurisdiction

The courts of Singapore have exclusive jurisdiction over any matter not subject to arbitration.

12.6 Costs

Each party bears its own costs for negotiation and mediation. For arbitration or court proceedings, the prevailing party may recover reasonable legal costs as determined by the arbitrator or court.

13. GENERAL PROVISIONS

13.1 Entire Agreement

These Terms, together with your Service Agreement, constitute the entire agreement between us and supersede all prior discussions, negotiations, and agreements.

13.2 Amendments

We may update these Terms from time to time. The current version will always be available at www.anaboo.ai/terms. If we make material changes, we will notify active clients by email. Your continued use of our services after changes take effect constitutes acceptance of the new Terms.

For existing engagements, changes to these Terms will not apply retroactively to work already commenced.

13.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

13.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.5 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to a successor entity.

13.6 Force Majeure

Neither party is liable for failure to perform due to causes beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.

13.7 Notices

All notices under these Terms must be in writing and sent to:

For Anaboo: [email protected] or to our registered address

For You: The email or postal address provided in your Service Agreement

Notices are deemed received when delivered by email (on the business day sent) or three business days after posting.

13.8 Relationship to Service Agreements

If there is any conflict between these Terms and a specific Service Agreement, the Service Agreement takes precedence for that particular engagement only.

14. JURISDICTION-SPECIFIC PROVISIONS

14.1 For UK Clients

If you are based in the UK:

- You have statutory rights under UK consumer protection law that cannot be excluded

- We comply with UK GDPR and Data Protection Act 2018

- These Terms do not affect your statutory rights

14.2 For Australian Clients

If you are based in Australia:

- Our services come with guarantees under the Australian Consumer Law that cannot be excluded

- Our liability limitation does not apply to the extent it would contravene the Competition and Consumer Act 2010

- We comply with the Australian Privacy Act 1988

14.3 For US Clients

If you are based in the United States:

- These Terms are subject to applicable federal and state laws

- We comply with applicable state data privacy laws

- The arbitration provisions are governed by the Federal Arbitration Act

15. QUESTIONS AND CONTACT

If you have questions about these Terms, please contact us at:

Email: [email protected]

Website: www.anaboo.ai

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BY ENGAGING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

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Anaboo.AI Pte Ltd

Singapore Company Registration: [UEN: 201131483K]

9 Jln Jintan KimSia Court #12-15 Singapore 229006

Last update: February 1, 2026